Refund and Returns Policy
We hope you love your purchase from A Lea Jewellers, but if for any reason you’re not completely satisfied, we’re here to help.
Returns
You can return most items within 14 days of receiving your order for an exchange or refund.
To be eligible for a return, your item must:
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Be unused, unworn, and in its original packaging
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Include all labels, certificates, and any accompanying gift boxes
To start a return, please contact us at [your email address] with your order number and reason for return. We’ll guide you through the next steps.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns on:
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Earrings
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Customised or engraved items
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Gift cards
Refunds
Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed back to your original payment method within 5–10 working days (depending on your bank or payment provider).
Exchanges
If you’d like to exchange your item for a different size or style, please contact us first at aleajewellers@live.co.uk to confirm availability.
Damaged or faulty items
If your item arrives damaged or develops a fault, please contact us as soon as possible (within 7 days of delivery) with clear photos.
We’ll arrange a replacement, repair, or refund where applicable.
In-store purchases
If you purchased your item in-store at A Lea Jewellers, Aberdare, please bring it back with proof of purchase for assistance from our team.
Return shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service to ensure your return reaches us safely. Please send your return to our address below
A Lea Jewellers
18 Commercial Street, Aberdare, CF44 7RW
📧 aleajewellers@live.co.uk
📞 01685 873494